Returns Management

Returns come back to us, get inspected, and go back on the shelf when they can.

For online sellers

Returns Made Simple

Returns are part of selling online. Without a plan they pile up in a hallway, and sellable items sit unsold.

Sonic Fulfillment is a third-party logistics (3PL) warehouse in Southern California. Returned packages come to us, we inspect each item, and sellable items go back in stock, ready to ship again.

Tell us how you want returns handled and we set it up with you.

Worker opening a returned package to inspect the item
What we handle

What We Handle

Receiving returns

Returned packages arrive at our warehouse and are checked in.

Inspection

We inspect each returned item.

Restocking

Sellable items go back in stock so they can be sold again.

Your dashboard

See what is back in stock in your dashboard.

Your rules

Tell us how you want returns handled, and we set it up with you.

Every channel

Returns from every channel you sell on come to the same warehouse.

How it works

Back in Stock

A simple path from a returned package to a sellable item.

  1. 01

    Your process

    Tell us how your customers send returns and how you want them handled.

  2. 02

    We receive

    Returned packages come to our Southern California warehouse.

  3. 03

    We inspect

    Each item is inspected.

  4. 04

    Back in stock

    Sellable items are restocked, ready to ship again.

Common questions

Returns Questions

What sellers ask about returns.

How do returns reach you?

Tell us how your customers send returns back, and we will confirm how they reach us.

Do you restock returned items?

Yes. We inspect each item and restock sellable ones so they are ready to ship again.

Can I handle returns from several channels?

Yes. The same warehouse can hold stock for your other channels, such as Shopify, Amazon, eBay, TikTok Shop and Whatnot. See all services.

How is pricing set?

You get a quote built around your products and order volume. It lists the rate for receiving, storage, pick and pack, packaging and shipping, and your invoice uses the same lines.

Where are you located?

We are based in Southern California, close to Los Angeles, Orange County and the ports of Long Beach and Los Angeles. We send the receiving address for your inventory when you sign up.

Get started

Get a Fulfillment Quote

Tell us a little about your store and order volume. We'll send back pricing built for your products, with every fee listed.

Get a quote