Questions and Answers

A 3PL, or third-party logistics company, stores your products in its warehouse and handles the work of getting orders to your customers. That includes receiving your inventory, picking and packing each order, shipping it and handling returns.

eCommerce fulfillment is everything that happens between a customer clicking buy and the package arriving: receiving stock, storing it, picking the items, packing the order, labeling it, shipping it and managing returns.

When you ship from home, you store the stock, pack every order and take every package to the carrier. With a 3PL, a warehouse team does all of that, and you keep your time for selling. You also stop running out of space at home.

The warehouse receives and counts inventory, stores it, picks items for each order, packs and checks them, ships with the right carrier, and processes returns. You watch stock, orders and tracking in your dashboard.

Amazon FBA stores and ships orders for Amazon. A 3PL can ship for Amazon, Walmart, eBay, Etsy, Shopify, TikTok Shop, Whatnot and your own website from one stock of inventory. We also prepare inventory for Amazon FBA shipments. See Amazon FBA prep.

Common signs are that packing takes more time than selling, inventory has taken over your home, orders ship late when you are busy, or you sell on several platforms and stock is hard to track. Read when to hire a 3PL.

Request a quote and tell us about your products, platforms and order volume. We reply with a quote, and once you sign up we send you the receiving address and instructions for sending your inventory. See how it works.

Roughly how many orders you ship each month, how many different items (SKUs) you carry, the size and weight of your products, where you sell and where your customers are, and anything special such as kitting or subscription boxes.

You ship your stock to our receiving address in cartons or on pallets. We count it in, check it against your list and tell you about any differences before it goes on the shelf.

No. We keep it simple. Tell us what you sell and where, and we connect your orders and receive your first shipment. See easy onboarding.

We fulfill for sellers on Amazon, Walmart, eBay, Etsy, Shopify, WooCommerce, TikTok Shop, Whatnot and many more, as well as your own website. If you sell somewhere else, tell us and we confirm how your orders reach us. See any platform fulfillment.

Yes. One stock of inventory can serve every channel, and the warehouse packs each order to the rules of the channel it came from. Read how multichannel sellers use a 3PL.

Yes. Live shows create orders in bursts, with several small items per buyer. We pick, bundle and pack them together. See TikTok Shop and Whatnot.

We store most eCommerce products, including apparel, accessories, beauty, health, home goods, collectibles, electronics, pet and more. If you are not sure about your product, ask us. See the industries we serve.

Yes. We can prepare orders for retailers and wholesale customers as well as individual shoppers. See retail and wholesale fulfillment.

UPS, USPS, FedEx and DHL. We choose the service that suits each package.

Yes. We ship to customers worldwide with DHL, FedEx, UPS and USPS international services, and we prepare the customs forms for every package. See international shipping.

Both. Poly bags and boxes are available with every service, along with inserts and branded packaging.

We receive returned items, inspect them and restock the sellable ones so they can ship again. See returns management.

Every order is checked before it is sealed. Our engineering team designs the quality control process, so the right items reach the right customer. Read our story.

Yes. Your client dashboard shows stock levels, orders shipped and tracking in one place.

Kitting means assembling several items, inserts or samples into one ready-to-ship package, such as a gift set, a bundle or a subscription box. Kitting and bundling are available with every service.

Yes. We kit, pack and ship subscription boxes on monthly or weekly cycles, with packaging from us or from you. See subscription box fulfillment and our guide.

It depends on your products, order volume and how you ship. Most 3PL pricing comes down to receiving, storage, pick and pack, packaging, shipping and extras. Read how much a 3PL costs.

Every seller ships different products at different volumes, so a single price would not be fair. We build each quote around your products and order volume, list every fee, and use the same lines on your invoice. See how pricing works.

We are based in Southern California, close to Los Angeles, Orange County and the ports of Long Beach and Los Angeles. We work with sellers across California and the rest of the US, and you can send your inventory from anywhere. We send the receiving address when you sign up. See Orange County and Los Angeles.

Write down what you sell, how many orders you ship and which platforms you use, then ask each provider how they check orders, what the quote includes and leaves out, and how you will see your stock. Read how to choose a 3PL.